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Row of wall-mounted tankless water heaters with copper water and gas piping
Row of wall-mounted tankless water heaters with copper water and gas piping

NAVIEN TANKLESS
REPAIR EXPERTS

Navien tankless water heater acting up? Hot Water Pros specializes in diagnosing and repairing Navien systems throughout Indianapolis and surrounding areas. From error codes and ignition failures to no hot water and maintenance issues, our licensed plumbers get your hot water back fast.

✓  Navien error code diagnosis & repair

✓  No hot water, ignition & flame failure repairs

✓  Annual Navien flushing & maintenance service

✓  Navien NPE-240A2 specialists

✓  Same-day appointments available

✓  Upfront pricing before work begins

✓  Licensed & insured Indiana plumbers

REAL NAVIEN REPAIR

NAVIEN REPAIR IN PROGRESS

A real photo from a Navien tankless repair by Hot Water Pros.

Navien tankless water heater with its cover off during a repair by Hot Water Pros

Navien tankless water heater opened up for repair

TANKLESS WATER HEATER SERVICES

WE INSTALL. WE SERVICE. WE GUARANTEE.

From installation to maintenance and repairs, we handle all your tankless water heater needs with honest pricing, expert workmanship, and the best brands in the industry.

Professional installation of tankless water heaters for maximum performance and efficiency.

Professional replacement of tankless water heaters for maximum performance and efficiency.

Fast diagnostics and expert repairs to keep your tankless water heater running like new.

Extend the life of your unit and maintain peak performance with professional tankless flushing and cleaning.

Hot Water Pros service truck with the company’s orange and black wrap

WHY CHOOSE HOT WATER PROS?

TANKLESS EXPERTS YOU CAN COUNT ON. 

✓  Specialists in NAVIEN tankless water heater systems

✓  NAVIEN certified

✓  Upfront pricing

✓  Same-day service available

✓  15-year manufacturer’s limited warranty

Navien Tankless Repair FAQs

Why is my Navien tankless water heater not producing hot water?

A Navien unit may stop producing hot water due to ignition failures, flow sensor issues, gas supply problems, scale buildup, or error codes. We offer same-day Navien service throughout Central Indiana.

What Navien error codes do you repair?

We diagnose and repair common Navien error codes throughout Central Indiana, including 003, 012, 038, 110, 351, and many others. If your unit is displaying an error code, call 317-922-9043 for professional diagnosis.

How much does Navien tankless repair cost?

Repair costs vary depending on the issue. We provide upfront pricing before work begins so there are no surprises, and warranty coverage is available on qualifying repairs.

How often should a Navien tankless water heater be flushed?

Most Navien systems should be professionally flushed once per year to remove scale buildup and maintain peak efficiency.

What Does Navien Error Code 003 Mean?

Navien Error Code 003 indicates an ignition failure. This means the unit attempted to ignite but was unable to establish a flame. Common causes include gas supply issues, dirty flame rods, venting problems, or faulty ignition components. Our technicians can quickly diagnose and repair Navien ignition failures.

What Does Navien Error Code 012 Mean?

Navien Error Code 012 indicates flame loss during operation. The burner initially ignited but the flame was not maintained. This can be caused by gas pressure problems, venting restrictions, dirty flame sensors, condensate issues, or component failure. Professional diagnosis is recommended to prevent recurring shutdowns.

What Does Navien Error Code 038 Mean?

Navien Error Code 038 indicates low water pressure within the system. This may be caused by a water supply issue, clogged inlet filter, air in the system, or a malfunctioning pressure sensor. Restoring proper water flow often resolves the problem, but persistent codes should be professionally inspected.

What Does Navien Error Code 110 Mean?

Navien Error Code 110 typically indicates an air pressure or venting issue. Blocked intake or exhaust vents, damaged vent piping, frozen vent terminations, or a faulty air pressure sensor can trigger this code. Proper venting is critical for safe operation and should be inspected by a qualified technician.

What Does Navien Error Code 351 Mean?

Navien Error Code 351 indicates abnormal water pressure in the system. Common causes include high or fluctuating water pressure, a failing pressure-reducing valve or expansion tank, or a faulty sensor. A technician can test your water pressure and find the root cause.

Can I Reset My Navien Water Heater After an Error Code?

Many Navien units can be temporarily reset by pressing the reset button. However, if the error code returns, the underlying problem still exists and should be diagnosed. Repeatedly resetting the unit without addressing the cause can lead to additional damage.

Why Does My Navien Water Heater Keep Showing Error Codes?

Recurring error codes often indicate an unresolved issue such as scale buildup, gas supply problems, venting restrictions, faulty sensors, or failing components. Professional diagnosis can identify the root cause and prevent future breakdowns.

Do All Navien Error Codes Require Service?

Not every error code requires major repairs, but all recurring codes should be investigated. Some codes are caused by simple maintenance issues while others may indicate safety concerns or component failure. Prompt service helps prevent more expensive repairs later.

What areas do you serve for Navien tankless repair?

We provide Navien tankless water heater repair across Central Indiana, including Indianapolis, Carmel, Fishers, Westfield, Zionsville, Noblesville, Greenwood, Cicero, Whitestown, and Brownsburg. Call or text 317-922-9043 to schedule.

CUSTOMER REVIEWS

What Our Customers Say

Google review

“They are extremely professional experts who show up same / next day and provide top quality services.”

Jen W.

Google review

“Hot Water Pros did exceptional work for me; they will be my go-to for all future plumbing needs.”

Andrew S.

Google review

“They came out and replaced my hot water heater today, the same day that I called them to see if they could help me!”

Laura B.

THE HOT WATER PROS APP

Your water heater, organized.

✓  Save equipment details.

✓  Review warranty resources.

✓  Keep your service history handy.

Available for iPhone.

Hot Water Pros iPhone app home screen with equipment registration, service options, and warranty resources.
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